FAQs

You can choose to check out as a guest without needing to create a YIP SHING account. However, an account will save your order history and multiple address details for a faster checkout process in the future. With a YIP SHING account, you can also create a wishlist that you can share with friends and family – great for letting everyone know what you want for your birthday, wedding or Christmas present!

Ordering through the website is the quickest way – just add products to your basket as you move around the website, then click the little shopping basket icon at the top of the page when you’re ready to check out.

In the unlikely event that you receive damaged or faulty goods, we will replace them free of charge.

If you have received a damaged item, let us know what happened and send a photo if you can – it will help us to stop it happening again. Please let us know as soon as you discover the damaged item - within 30 days of receiving the order - so we can send a replacement right away.

If you have received a faulty item, we will arrange for a pre-paid returns label to be sent to you. We will inspect the item when it arrives, and will issue a replacement or a full refund as you prefer.